For use by participating social service agencies or our other referring partners only. Clients cannot request furniture directly from Furniture Friends.
Furniture Friends serves anyone who lacks essential furniture and does not have the ability to pay for this furniture. Clients can be the recently homeless, people escaping abusive relationships, people coping with physical or mental disabilities or chronic illness, new immigrants, Veterans, or people who have simply hit on very hard times.
Before referring a client, please read the following service limitations:
ONLY refer clients who need furniture essentials such as beds, dining tables and chairs, living room seating, dressers/bureaus, and small tables.
Furniture Friends services the following seven cities/towns: Scarborough, Cape Elizabeth, South Portland, Portland, Falmouth and Westbrook.
Fast-tracked, Client Pick Up – Follow these instructions if the case manager can verify a client’s needs, and the case manager and/or the client can pick up the client’s furniture at our Westbrook warehouse.
By choosing this option: 1) the case manager is verifying that the client needs the items requested, and 2) the case manager and the client agree to schedule an appointment prior to coming to our warehouse by texting our Operations Director at 207-210-2939.
Once a client has received an appointment, the client/case manager is then responsible for arranging for a vehicle to transport all the furniture in one load.
If a case manger understands and agrees to the above conditions and instructions, he or she should fill out the Furniture Referral Form below and submit it.
Client Delivery – Follow these instructions if the case manager and/or the client are unable to pick up the furniture and require Furniture Friends to deliver.
The case manager submits the Furniture Referral Form below. After the form is submitted, a Furniture Friends representative will contact the client to schedule an in-home assessment of the client’s furniture needs; this can take up to 8 weeks.
Once the in-home assessment has been completed, the client’s name will be added to the furniture delivery list.
Our Operations staff will then contact the client and/or the case manager to schedule a delivery when a crew is available. This part of the process typically takes 2 to 3 additional weeks.
Due to heavy demand, the total wait time is typically 2 to 3 months for delivery. We encourage all case managers and clients to network within agencies, friend groups and the community to find help to pick up furniture items, so that they can cut wait times dramatically.